Welcome to our newest season of HumAIn podcast in 2021. HumAIn is your first look at the startups and industry titans that are leading and disrupting ML and AI data science, developer tools, and technical education. I am your host, David Yakobovitch, and this is HumAIn. If you liked this episode, remember to subscribe and leave a review, now onto our show.
Listeners, welcome to today’s episode of HumAIn, where I’m featuring Robert Stevenson, who is the CEO of Intelity. For the past couple of years many of us have been at home, but I’m telling you the world is reopening and it’s going to be an exciting time to travel, to do business and to spend time with our loved ones, and the products that Intelity are building are at the heart of some of these experiences that you’ll be seeing in the real world today. And soon enough, it’s my pleasure to bring Robert Stevenson on the show today. Robert, thanks for joining us.
Hi, excited to be here. Really exciting time in travel technology as you were noting.
As we’re moving back into a hybrid world and soon an in-person world, there’s so much about hospitality tech to make great experiences, whether these great experiences are contactless or they’re better around guest satisfaction. There’s a lot of exciting things in the works. Can you start sharing with our listeners just a little bit about Intelity?
I joined Intelity a couple of years back and it was originally an investor in the company, and the thing that got me excited about it as an investor before joining, and taking over the reins as a CEO was really, the hospitality business has been a business that has been a little reluctant to embrace future, kind of the latest and greatest technologies. It’s a business that is really a brick and mortar business. It’s based a lot on real estate and where’s the hotel positioned and what’s the brand of the hotel and those kinds of things, and getting their arms around technology and hospitality has been a little bit of a laggard.
Intelity has been very exciting from the standpoint of: Hey, there’s these businesses out here and there’s these technologies that are existing and they’re really coming into the forefront across many other aspects of a traveler’s journey. But when they get to a hotel, things get a bit more challenging.
So, just to give you an example, nobody today thinks anything else of pulling out a ride sharing app in Uber or Lyft or something else in another country. And, immediately, can get the class of service that you want at the time that it’s going to take for your service to occur, and where are you going to go? You can kind of monitor it along the way. What the cost is? If you’ve got good service you can tip. The same thing for an airline, you can do those kinds of things with an airline, book your plane, go to the airport, check in, go through complicated security, end up in another place on the planet and do it all from your mobile phone. You don’t even need to leave your bedroom to start your journey.
You can just literally do that. Hotels have been, really, behind in that regard, and for Intelity really that’s been the focus. The focus has been a guest experience platform and it’s taken a long time to build it up and offer the kinds of things that modernize the guest experience in the same way that airlines and ride sharing and other aspects of travel and transit have already done.
And so for us, we look at the mobile phone. We look at engagement to guests as they’re coming inbound. What’s the booking experience? What’s the check-in experience? What’s the mobile key experience? What is it like to be on property? What kind of services, amenities, interactions can you have?
We can support that also, on property with physical direct, sort of, mechanisms through televisions that might be installed or tablets that might be in the room. All of that is great, but it doesn’t mean that much to hoteliers If it doesn’t go anywhere and it’s not operational?
So you can have somebody have a great mobile experience with their hotel that they might be staying at, but it’s got to go and be effectuated by hotel staff. At the end of the day, somebody’s got to cook the steak and pour the wine, and somebody’s got to help with checkout, and somebody has got to call the car for valet. So we have a ticketing engine on the backend. It’s powered by a whole bunch of, sort of, integrations across an entire complex of hotel your stack. We tie all that stuff together to make sure that the staff can effectuate a great guest experience, in addition to facilitating the technology that the guest actually touches and feels and interacts with, and that’s kind of net what we do and why we’re involved in this space.
Thinking more about the industry, as a whole, myself I used to be on a hundred flights a year and would be all these fantastic properties, especially in the Marriott network, being one of these titanium members, working with different properties globally.
I haven’t seen the properties in almost two years. So I’m feeling this longing to travel again and to not only see the properties, but have great experiences. Next time I check on the Marriott property or others is what I’m hearing that some of this guest experience is powered by your technology.
That’s correct. We focus a lot on the Intelity, kind of customer segments and customer ecosystem and market. The market that we attack is a lot of non Marriott, non Hilton kinds of properties. The size of Marriott and Hilton, very impressive, really well-run companies, quite admired brands, in particularly hospitality, guests all around the world know them as well as other giant brands,where we kind of slot in a lot of everybody else, even though those companies are quite big. About 70 to 80% of the market is not covered by major brands. It gets incredibly challenging for smaller and smaller hotel groups, and when we say small it doesn’t have to be that small, It could be a group of 50 hotels, a hundred hotels.
But, in that kind of range, it’s very difficult for that kind of group, and even more difficult if you go down all the way to an individual property, let’s say a small boutique property. A boutique hotel that has 25 rooms and its owner operated kind of business, very hard for those kinds of companies to engage in the engineering and product leadership that we do.
That’s the kind of way that we look at the market as we try to work with everybody who is essentially not Marriott, not Hilton. But what’s great about Marriott, Hilton or the others big brands is they provide a lot of thought leadership in this space. What should the guest experience be like talking about?
Some of the things I was mentioning at the top of our discussion is: Hey, I’m a guest. I’m out. I’ve already gotten my airline’s figured out. I’ve got, perhaps, my ride sharing figured out, perhaps I’ve got maybe even a tour or something like that lined up for this vacation that I’m getting ready to take. But I’m going to this property and maybe I’ve got some COVID concerns or, maybe, the last time I went there. This is a particular challenge that crush seasons for major resorts or go to Las Vegas. When there’s a massive event going on at the Las Vegas convention center. You’re going to be standing in line at check-in for maybe 5 minutes, maybe 10 minutes, maybe 15 minutes, you maybe had that experience before. It’s really completely unnecessary. The technology exists clearly to do things like check in, and like I mentioned with airlines, you’re going through incredibly complicated security and logistics to move humans around, and you can do it all on your phone and then you show up at your hotel and you’re standing in line. It’s kind of crazy.
So guests expect more and they should demand more, and Marriott and Hilton have trained people that they need more. So, until any platform looks at it in that lens. How can we get a customer in, really it’s an end user is the guests, the actual guests that’s coming in, but our customer is actually the hotel.
So we’re in a kind of B2B to C kind of environment, but we want to make sure that the guest has a really cool experience from the moment of booking: Hey, we’ve got a mobile application available. Hey, here’s the services and amenities. Here’s how you can get signed up to know more about what’s going on on the property.Download the app, by the way, the app has a mobile check-in, the map app has mobile key as mobile food and beverage. You could bypass the front desk if you want.
If you’re concerned about health and safety or a time issue, or perhaps you just want to, you’re coming off a long flight to an international destination and you’re just tired. I just want to go straight to my room. Enabling people to be able to do that kind of thing is really cool. And that is kind of what they’ve seen everywhere else. Then, once you’re on property, that sort of next phase of the guest journey things change.The paradigm changes, their guest perspective changes.
Okay, I’m here. Maybe I’m here for business. Maybe I’m here for leisure. There’s all kinds of different guests staying at all kinds of different properties and trying to make available the appropriate things for that particular property and, frankly, what that property wants to highlight.
We don’t pretend to be experts on each and every hotel. What we actually do is to make sure our platform is very adaptable to be able to handle all the different kinds of situations that might arise. So a business oriented property for a business traveler is going to have different needs.
They’re going to want to highlight different things. The services amenities are going to be different. Maybe, the checkout seamless folio instantly available on mobile or on an in-room tablet. Maybe that’s a higher priority, then a resort property that wants to showcase a whole lot more about the restaurants and food and beverage and everything that’s available, or maybe some events that they want to broadcast out, that’s going to be more important to them. Casino property is going to have a completely different take on things. They, actually, don’t want people to stay in their rooms as much. They want people down on the floor, playing games and gambling and driving revenue through that. So to make an adaptable platform that during that stay portion can be molded in the way that the hotel you appreciates and the hotel you frankly need and spit out BI provide a CMS capability, do things that allow for the hotel to operate in real time and make some changes, make some decisions.
If you really want to, you can change your restaurant menu on a regular rolling basis if you’ve got a restaurant where you’ve got a chef that’s doing that kind of thing, and that’s part of the selling point of that restaurant. You can use our platform to do that kind of thing.
That really adapts to the guests’ stay. Then, as the guests exit, we also want to be helpful, the ability to attire in their appropriate, sort of, exit services and amenities. The ability to, again, view the folio. The ability to, if the booking engine is tied into a mobile app, that kind of thing, being able to rebook the room or come back, those types of perspectives are also important.
So, that’s kind of “The guest arc”, I would call it that, that we look at, and there’s a lot of rich detail in there. As I mentioned, sort of, at the top of the discussion making sure that the guests side also matches the staff side and could be effectuated and triggered and escalated by the staff as appropriate.
You’ve got to have both sides of the coin, if you don’t, you’re going to have a kind of meaningless guest experience, a hollow feeling one. And staff that are kind of wondering: Hey, operationally, what am I supposed to be doing with this particular thing that this guest wants to do on my app?
It sounds that as I start traveling again, and everyone does for both enterprise travel and commercial travel. For us as consumers, this is quite a seamless experience. In fact, a great guest experience it’s on the enterprise side with all these major brands and boutique brands from the hotels, to the Fairmont’s, the Marriotts, the Hiltons of the world that you’re enabling access and you’re enabling a seamless quicker guest experience. I remember a couple of years ago when I went to CES in Las Vegas, I had been to the Cosmo and I’d seen some great technology being used all throughout the property.
So now I can relate that and say: Ah, Intelity is powering a lot of this technology making for more interactive experiences. Thinking about all of this in mind, where do you see growth as we continue to move back into an in-person world? And why is your technology having a significant impact now?
That’s a great question. As we look forward, what’s been great. The pandemic has caused just a lot of consternation; there’s been a lot of challenges, a lot of human impact. The one thing that has occurred in hospitality and travel tourism is, there’s been a lot of impact with no travelers coming, but it has enabled the industry to level set a bit.
This technology that was already coming to the forefront with some of the properties and brands that you mentioned and ones that we’ve announced and talked about leading hotels of the world: Yotel, The Cosmopolitan is one of our customers as well. We’ve got quite a few customers in the large sort of casino segment, they’ve been able to work on things during this sort of shutdown window where things were no travelers were going on.
A lot of IT projects, a lot of mobile projects, a lot of contactless projects, and that’s kind of set up the future. So, not everybody’s done yet. People are still adding apps and still doing in room tablets and doing casting and interaction, guest interaction on televisions. Those projects are still very live, particularly as hotels have opened up and are starting to come out of the pandemic and it in a really material way.
But it set it up that: Hey, here’s the level set of what’s expected. I think just any sort of brand at this point has a mobile experience, and most Individual properties are very small brands. A couple of clusters of properties have at least a web mobile experience and many, many, many have dedicated app styled experiences, and then further stuff in the room, on property, in the lobby, in the public areas. As we look forward, knowing that we’ve got a level set there, the next thing that gets people really quite excited is: Hey, how can we take this improved guests experience and drive more automation in the guest experience area and drive as a result of the automation, not only just a better guest experience, but a better way to market to the guest and sell to the guest. Ultimately, having a great guest experience is important.
There is like somebody may say: Hey, the app was really good. I was able to get my margarita delivered right at my table next to the pool, and that was really cool. There’s a lot of things to like about having a cool guest experience. However, at the end of the day, the hotels are looking at: Hey, I’ve sold a room at night. That’s great. But now I need to sell other things. How am I going to market and sell to the guest and really give them a great stay, but then also drive some revenue for myself?
When we look forward, things like AI and things like mining the complexities of the data that we have access to, but the hotel also has X X do in different ways, as well as OTAs like Expedia, or even even a large search companies and social companies like Facebook and Google are doing: Hey, we have a traveler who’s getting ready to commit to a journey. Perhaps it’s a business journey and their own expense account. Perhaps it’s a guest journey where they’re in a leisure sort of situation, and they’re committing to a two weeks day in some cool, exotic location.
How can we take the data that we know spitting out of our platform, spinning out of perhaps the OTA and consolidate that, take that, review it and spit out really cool sort of suggestions to get the guests, not only to have the better experience, but also again, drive revenue.
So, I give you an example, a dining type situation, very common way for hotels to offer an upscale experience, but also drive some revenue. So food and beverage and in-room dining and restaurants and all that stuff are carefully scrutinized. It’s not an area that just immediately, because of the expense level can make a ton of money, but If you could cater it to a particular inquiry about the guest or things about the guests, perhaps you can drive that and really improve it and drive more revenue.
So an example: Hey, maybe you had a business traveler who shows up at your hotel. We already know he or she has been there multiple times before we’ve detected that kind of behavior, coming in one day leaving the next, maybe staying two days, maybe getting something at the snack bar in the morning really quick and setting. You can even see in some cases, setting of the alarm on the in-room tablet on our platform.
Oh, they’re getting up early. Oh, they came in with different car each time, you could see that maybe from the valet data. Perhaps, maybe there was a restaurant: Hey, you can tell they hosted a business dinner. They had five people in, there’s a rather large bill at that restaurant downstairs. Great.
We know a lot about this person, and we know, perhaps, the kinds of things that might be valuable to them. To coming in and you could see they’re coming in next time. The last time we saw them, they booked that restaurant for a business dinner. Wouldn’t it be cool to catch them on the way in: Hey, we noticed you’re in for two days, Do you want a reservation at XYZ restaurant? Yes, No. As a push message, as it may be a text message some simple way that they can interact and, perhaps, they were thinking about pulling their business dinner in. Maybe they got the restaurant down the street, but now it’s like: Oh, I didn’t book that. Or maybe my assistant wasn’t able to book it. I’m just kind of scrambling. Yeah, this is great. Let me just book this. How cool is that? Or knowing somebody’s food preferences or betting preferences or towel preferences, or maybe of the time they want to get up in the morning. All of that stuff is really, really cool.
And it’s a potential gold mine for the ,sort of, marketing and sales aspects of the world.
If there was a particular bottle of wine or a particular experience that somebody liked, why not try to sell that to them again? Maybe you’re not only continuing through the hotel journey, but you’re continuing to the next hotel, like frequently the people go on tours or trips. They might go to one hotel, do two or three days at the beach, then two or three days in the mountains in a new country and then two or three days in the city. Why not continue that data and push it through all of those different data points and stay locations.
It can get even more and more sophisticated. We’ve done a really cool project that is an R and D type project. Hasn’t been rolled out yet, but one of the things that I’m trying to emphasize here in the discussion is, on the ticketing side we can see the utilization of services and what’s actually needed, how much maintenance is being requested by guests. How many times did a HPAC unit break or some kind of problem exists? How many times did housekeeping get called for particular guests? What’s the volume of the load at a property related to a guest in different categories? Categories of costs that hotels worry about.
Do I have enough housekeepers on staff? Do I have enough maintenance people on staff? Maybe I’ve got too many or maybe I’ve got too few. Well, guess what, we have that data. And we can take that data and match it up to all kinds of things. Was there an event on the property, if there was an event, maybe it’s a property that holds a big conference. The Toyota conference and a bunch of Toyota executives are in.
A lot of people doing things, maybe hundreds, hundreds of people, perhaps, and that’s going to change the profile of the requests and the kinds of needs.Wouldn’t it be great to take that data? Match it up and say: Hey, you’ve got another event coming up in three weeks. You’re going to need two extra maintenance people, but you’re overstaffed on housekeepers based on the knowledge that we’ve gleaned from everything, from the event being on property, what the weather is, when the weather is bad, people stay in the hotel room a lot more when the weather is great, they get out, they go by the pool, they go wander around. So all of this kind of stuff can be mishmashed together.
We’ve done tons of R and D where we crank through, almost like a machine learning type project where we can take through that data over time and analyze usage patterns, costs, resource allocations, and in different types of departments. That’s what’s coming, all that kind of stuff is coming. Really a smarter, more automated experience that will elevate the guest, but also improve the travel P and L for companies that are in the hospitality space, but also in the adjacent areas.
I’m looking forward to experiencing all of these in person. I just recently started going to more in-person events in New York city, in fact one of them was at the Bluebird London, and I had a brunch with several friends and one of my biggest gripes, always about in-person events is waiting for the bill, and how do you split the check? They have this new app called Up and Go, that lets you directly split and pay through our phones without even interacting with the server. So it’s amazing that the technology you’re building and a lot of startups in this space is going to continue to accelerate the guest experience everywhere. Beyond this example, I know you’ve been busy working on exciting new partnerships with voice technology as well. Can you share more about some of your expansion in the voice space?
The voice space in hospitality has been, kind of, sitting out there as a really cool thing. Like the world got kind of trained up on Alexa and Google voice, two to three years ago, and people love it. So they’ve sold millions upon millions of devices. The companies that provide the voice technology and people set their alarms, they make their Amazon orders. They do all that kind of stuff through voice in their houses today. The concept of translating that into the hospitality space, similar to what I was talking about at the top of the discussion, has been a little slower.
How do you actually sort of map that and do something with it and make it kind of sensitive to the specific hotel? Great, Alexa can tell you what time of day it is and what the weather is, but that’s not that great just at a hotel level. You need to know more stuff like, when does the pool close? What are the hours of the restaurant? Can I book a table at, maybe the upscale restaurant for my date tonight? All those kinds of things, or: Hey, Alexa, I’d like to check out. We’re partnering with a company who’s really world-class in that space and the intelligent platform has done a fair bit.
We’ve done custom Alexa skills and Google voice work deployed in quite a number of properties since those technologies were kind of announced. But, we haven’t focused specifically on sort of natural language tooling, and regulating the adaptability, which is a big piece of it to match to the specific hotel in question, the specific room in question.
The company we’re partnering with are very excited to announce a relationship with them, it does exactly that and really has some world-class tools in that regard, and it augments exactly what we do. We’re trying to make a great guest experience. If you’ve got a property who wants a mobile app, they may want room tablets, but, maybe, they’re also looking for a voice component.
Hey, it’s really cool. Let’s go very tech forward. Let’s be like a brand like Yotel, a very tech forward brand, and make it completely available in any way you want to interact: whether it’s voice, whether it’s a screen, whether it is in person. Maybe you still want to go down to the lobby and talk to somebody, all of those avenues are available.
That sounds like as we’re talking through all this technology that Intelity is offering today on the show, Robert, is that whether it’s through voice or through screen, it really has all started with mobile and the continued mobile usage. I know, today in the world, I spend hours a day on mobile, checking my phone for notifications. Why do you think mobile is seeing such a significant bump and why it’s really important to enable a lot of the customers you work with for their businesses?
Mobile has been leading the way for a long time. I would say, greater than a decade, probably at this point, in terms of the way people want to communicate and, sort of, action things and that the rise of the smartphone taught people: Hey, there’s a just a different way of computing, a different way of thinking about the portability of computing power. In the travel ecosystem, as we kind of talked about it at the top of the discussion, it’s taken a little while: airlines and then yearly followed by ride sharing those types of services really we’re trying to fill a very complicated sort of logistics issue.
That couldn’t be solved really in end of the way outside of having a computing device in somebody’s hands. By doing that, they’ve taught people: Hey, look, this is the way you need to do it. Now, is it the way we’re going to be doing it 10 years from now? Is it going to change, likely we’ll see some major changes in the way people approach what is a mobile computing device. There’ll be VR devices. There’ll be much more powerful, carryable, wearable type of computers. There’ll be all kinds of things that emerge in the next decade and decade after that will change the way we think about mobile computing.
But we have arrived at a point where having a mobile device; having seamless connectivity, basically the day 5g networks all over the place. Growing for 5g, even in countries that have typically had much poor connections, even some countries it’s been quite interesting to see the sort of land-based internet connections have not taken off where cell based mobile connections have.
So you’ve got countries that were really slow to be able to build kind of a wired line infrastructure. So we really are on a mobile planet. This is where people choose to interact and of course all the device manufacturers have accommodated by providing every type of format, every cost a level that if you don’t have a ton of disposable income on a mobile phone, you can certainly buy one.
If you’ve got a ton more, you can buy something really more exotic. You can have a tablet, you can have a small tablet, a big tablet, all kinds of stuff. So it’s really great, potential in the market in hospitality, you pretty much gonna, people are equipped with a very smart mobile device. Even if it’s a generation or two old that can deliver on all of these things. So it’s just a natural place to sort of land, to deliver on a guest experience, but has its limits. One of the limits is the operating systems, the way the hardware architecture is on mobile phones, they are designed to sort of funnel people through, from a technology point of view, a specific way of doing things.
Apple delivers a great device, but you’re in the Apple ecosystem and you work on it, the way that Apple designed it. Android’s the same way, in any sort of mobile phone and mobile OS, you’re going to run at the same conclusions. And I think over time that does change.
Like it will become, probably, a little bit more decentralized, a little bit more web and web technology based. But today we are sitting in this kind of specific hardware level ecosystem that’s very broadly distributed. Tons of people have them. Over time, it will become a little bit freer, a little bit easier to sort of navigate around. To give you a really quick crisp example, mobile key today it’s a big piece of the future of mobile technology. Do you know the ability for you to essentially unlock your door at your house or your car, or where the hotel room in that should be driven by a phone. You shouldn’t be carrying around physical keys. That is coming, is already here to some degree, and there’s a lot of touch locks and various things like that that are kind of hybrid steps of getting rid of the physical key, but eventually it is going to go all to the mobile device. But today there’s specific credentials and a specific way that needs to be delivered that does require an app.
You can’t do that through a web based mobile technology and that will change over time. And perhaps the keys will be pulled to the OS level and delivered that way. Triggerable through some specific transaction with on authenticated or certified web based transaction, but we’re not there yet.
So, as you look at mobile, it is the home for everybody. It’s got its limits, but it’s really cool. Those limits can be changed and morphed over time because the power of the devices will continue to get stronger and better and, frankly, more and more people will just demand it.
Well, I know this summer, I’m looking forward to get out with my mobile device and experiencing some of the exciting technology, seamless as a consumer to these different technology offerings. When I go to Marriott or Yotel just nearby where I am in New York city. Tying this all together, whether some of your next trends or predictions that you’re seeing into this summer, and as we’re continuing on into the 2020s?
You’re going to see a lot of hotel apps rolling out a lot of contactless type of experiences being promoted at all levels, our customers and hotel groups that have a similar technology, and you’re going to see a real push for that. Part of it is COVID driven where people from a health and safety point of view are looking for an alternative where maybe they don’t need to interact with anybody.
And, frankly, people have just gotten accustomed to, like I go to restaurants, like you were just mentioning. I get a QR code and I get my menu that way, and then I can pay that way. People have been trained in the pandemic to do more and more of that. So you’re going to see that rolling out like it is right now.
We’re just in a very busy season where we have a lot of customers that are deploying. They’re very excited to be open that summer travel seasons on them. How can we get your technology in? What’s the fastest way to get it done? We bought it back in the pandemic, but we had two members on staff and now we’ve got a whole team let’s get going.
So we’re really in that period. It’s a very exciting period. As you look forward, it really does get into: Okay. We’ve got contactless out there. We’ve got a mobile out there. We’ve got in-room technologies. We’ve got hotels all across the spectrum wired up, Great. Now the next step is the things I was mentioning earlier.
Okay. How can we improve? We’ve got all the contact points. How can we improve that experience for the guest? And it becomes a software and, frankly, an AI problem, a machine learning problem, data problem. That’s really where it goes next. What’s exciting about it is a software type problem, particularly some of the ones I’ve mentioning, all of these things have been solved before. It’s not optimizing them in rooms, dining menu, and promoting items that you think a guest might want or helping to optimize their travel journey in other ways. Trying to be an assistant to them all along the way from the guest experience, all of these things have been conquered and solved and other vectors and other markets in the past.
It’s about applying it to travel. It’s about applying it to, as we’ve talked about at the top of the discussion, an industry that has been a bit behind in terms of these kinds of things, and that’s where it’s really going. So it’s going to require all the things that the hospitality industry needs, which is really, it’s a high level of adaptability.
You’ve got great technology. You’re improving it. You’re adding some AI. Your AI is great, but my hotel needs this and then the next guy that’s operating the next hotel says that my hotel needs this, and it’s gotta be a little bit different each time. Making sure that you’re flexible to be able to adapt to those kinds of needs.
Great. For our listeners who want to learn more about Intelity and your product offerings, what next steps would you share with our audience?
Obviously, check out our website and intelity.com. We list a lot of the brands and hotels that we work with there, you can kind of see them. There’s a brand scroll on the website, but if you’re out and about, you’re staying in, I would say independent or small brand type property groups, I would highly encourage you to first of all to check them out. Even regardless of Intelity, I’ve found a great deal of success.
Like you, David, I’ve traveled extensively for business, but also for pleasure and found a lot of joy in finding that really cool hotel in a major city that I can call home base ,maybe for a couple of trips there. And you get to know it, maybe, you get to know the staff and it can be a different experience than a Marriott or Hilton experience, which is big box branded experience. You’re kind of going to one of those places because it’s very predictable and perhaps it’s been well marketed to you. But I would encourage you to check out some of the hotel brands that we work with we mentioned a couple of them here on the call. But chances are, if you’re looking at a upper upscale luxury type hotel, independent type hotel may be part of leading hotels of the world that brand and many, many others.
We work with a lot of Fairmont’s or Four Seasons type properties, even some luxury residences. Our technology may be in there behind the scenes and I would always encourage you, if you’re traveling and you’re going to stay at a property and you’re going to be there for more than a single night, if you’re going to be there for a week, maybe on a leisure type trip, go look on the app store, check and see if there’s an app.Cause you might find out that the it’s ours, be really cool and help you on your stay.
Excellent. Well, Robert Stevenson, the CEO of Intelity. Thanks so much for joining us today in HumAin.
Thank you, David.
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